Shipping & Returns
Shipping Policy
We dispatch all orders from the United Kingdom and deliver across Europe.
Orders placed on a business day are dispatched within one working day. Standard delivery is free on every order, with no minimum spend, and arrives within 2–8 business days in the United Kingdom or up to 10 business days elsewhere in Europe. If you need your order sooner, DHL Express delivery is available at checkout for £4.47 and arrives within 1–5 business days.
You will receive an email with tracking details as soon as your order leaves us. If your order has not arrived within the expected window, email contact@techfieldstore.com with your order number and we will chase it.
Customs and import charges. Our prices include UK VAT where applicable. Orders delivered outside the United Kingdom may be subject to import VAT, duties or handling fees charged by the destination country. These are set by your local authorities, are not collected by us, and are payable by you. We cannot predict or refund them.
Return & Exchange Policy
Changed your mind? You have 14 days from the day you receive your order to let us know you want to cancel, and a further 14 days to return the item. Items should come back unused, in their original packaging, with any accessories included. We pay for return postage — email contact@techfieldstore.com with your order number and we will send you a prepaid label.
Once your return reaches us we will refund you in full, including the original delivery charge if you paid for Express, within 14 days.
Faulty or damaged items. If something arrives faulty, damaged or not as described, email contact@techfieldstore.com with your order number and a photo. You have 30 days to reject a faulty item for a full refund, and we will arrange collection or a prepaid label at our cost. This is in addition to, not instead of, your statutory rights.
Please do not send anything back before contacting us, as we need to log your return first.
Exclusions. For hygiene reasons, in-ear headphones and earbuds cannot be returned once the sealed packaging has been opened, unless the item is faulty. This does not affect your right to inspect an item before deciding to keep it.